Upselling is a common and useful method for stores to suggest replaced products to the ones that customers add to their carts. 


To create an upsell offer, select Offers > New campaign.



Step 1: Select where to show

  • Product page: The popup will be shown when you click on the Add to cart button on the upsell product page (setting at step 2).

  • Cart page: The popup will be displayed when you click Checkout on the cart page with upsell products. 



Step 2: Select offer type


Click on Upsell to choose the cross-sell products. The popup will be displayed when buyers press the Add to cart button on product pages or the Checkout button with a cart including upselling products. 


Click on Browse to select a product for the upsell > Add.



Step 3: Set up offer


3.1. Upsell Variants

Create an offer with the selected products in step 2. The popup is only shown on the items chosen at Trigger variant. And these variants on the popup also belong to those selected products above. 


For example, you select Classic Brogue in step 2 and Upsell Variants in step 3. After that, pick Classic Brogue as the Trigger variant with the black color and size 36. The Offer product is Classic Brogue with the black color and size 38. 


As a result, the offer popup will be on display when customers add the Classic Brogue product (Black/36) to their cart. The upsell product on the popup is Black/38. 



  • Trigger variant: Click Browse to select products for the trigger. You can choose only 1 product having the variant included in the selected products (step 2).

  • Offer text: Fill in the information about the offer.

  • Offer product: Select Browse to choose 1 product you want to show on the popup, based on the selected product in step 2. 

  • Offer discount:

    • Percentage: The promotional prices are calculated based on the percentage (%).

    • Fixed Amount: The promotional prices are calculated based on specific amounts.

    • None: The product prices at the offer do not change. 

  • Add offer: You can create more offers by clicking Add offer and then fill in the information like above. 



3.2. Upsell Products

The popup will be displayed when clients choose any variants of the selected products (step 2). 



  • Offer text: Enter the display information of the offer.

  • Offer product: Press Browser to select a product you want to display on the popup.

  • Offer discount:

    • Percentage: The promotional prices are calculated based on the percentage (%)

    • Fixed Amount: The promotional prices are calculated based on specific amounts.

    • None: The product prices at the offer do not change. 

  • Add offer: You can create more offers by clicking Add offer and then fill in the information like above. 

Click on the Save button to save the changes in the offer. 


Note: If being displayed each other on a page, Upsell campaign will be prioritized first, and the next one is Cross-sell.
In case there is only 1 campaign type on a page, the latest campaign will be on the first display.